Terms of Use

THIS WEB PAGE CONTAINS A LEGAL DOCUMENT ("AGREEMENT") BETWEEN YOU THE USER COMPANY AND REO.com. THIS AGREEMENT STATES THE TERMS AND CONDITIONS UNDER WHICH YOU MAY USE THE REO.com WEBSITE ("THE SITE"). PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING AND USING THE SITE. ALL MATERIALS, SERVICES AND INFORMATION PROVIDED ON AND THROUGH THE SITE SHALL BE USED SOLELY IN ACCORDANCE WITH THE FOLLOWING TERMS AND CONDITIONS. BY USING AND ACCESSING THE SITE YOU INDICATE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT ACCEPT THIS AGREEMENT, DO NOT ACCESS AND USE THE SITE. REO.com RESERVES THE RIGHT TO CHANGE THE AGREEMENT FROM TIME TO TIME AT ITS SOLE DISCRETION. USE OF THE SITE IS SUBJECT TO THE MOST CURRENT VERSION OF THE AGREEMENT, AS DENOTED BY THE DATE, POSTED ON THE SITE AT THE TIME OF USE. YOU SHOULD VISIT THIS WEB PAGE PERIODICALLY TO REVIEW THE AGREEMENT.

The following terms and conditions of this Agreement are made and become effective as of the date on which this Agreement is executed by and between REO.com, a California corporation, located at 6151 W. Century Blvd., Suite 900, Los Angeles, California 90045 ("REO") and you the individual subscribing to the Site (hereinafter referred to as the "User"). Execution is considered complete when User accesses our website.

REO has developed and owns the certain REO.com website (the "Site") and the functionality thereof, and makes available for use on this Site information, documents, software, services and products (collectively, the "Materials") supplied by REO or other third parties (hereinafter referred to collectively as "Providers") and subject to the terms and conditions set forth in this Agreement.

REO hereby grants User a non-exclusive, non-transferable and revocable limited license to access and use the Site and applicable Materials in accordance with this Agreement solely for the benefit of User. REO may terminate this license for convenience at any time without notice. User shall abide by all applicable local, state, national and foreign laws, and regulations in connection with the Site and Materials. No part of the Site may be reproduced, republished, copied, transmitted or distributed in any form or by any means.

The Materials on this Site, as well as, the design and layout of this Site, are protected by copyright and/or other intellectual property laws and any unauthorized use of the Materials and this Site as described in the preceding paragraph may violate such laws. Except as expressly provided herein, REO and its Providers do not grant to Users of the Site any express or implied right to User under any patents, copyrights, trademarks, or trade secret information with respect to the Site and Materials.

REO may interrupt or terminate User's access to the Site or Materials:

• if User does not honor any provision of the Agreement (including payment obligations),
• if User uses the Site in a manner that adversely affects service to other customers or harasses REO's customers or employees,
• if User uses the Site to engage in fraud or unlawful conduct or is suspected of doing so, or
• if User provides false information on User's registration form or impersonates another person at any point

If User violates such terms, REO may, without prior notice, ban User from any and all Materials and the Site, terminate User's registration and take any other action REO deems appropriate in its sole discretion.

User agrees to appoint an account administrator whose responsibilities will include supplying all corporate information, reviewing and accepting the terms and conditions of this Agreement and setting up employed users, where applicable. "Employed Users" shall be defined as individuals employed or contracted directly by User to perform certain tasks or services in return for financial or other compensation. In the event User has multiple locations where Employed Users reside, each location may be defined as a "Domain" and administered separately. User may also elect to appoint multiple administrators to control separate groups of Employed Users based on a factor other than location with each group also being referred to as a Domain.

User hereby accepts responsibility for, and shall be liable for, all access to restricted areas of the Site in connection with such remote user administration, and shall ensure that all Employed Users follow the terms and conditions of this Agreement. User is responsible for maintaining the confidentiality of its account number(s) and/or password(s), if applicable. User is responsible for all uses of its account, whether or not actually or expressly authorized by User.

REO agrees to provide standard email support, with an initial response time of two hours, during REO's normal business hours of 8:00 A.M. to 5:00 P.M. Pacific Standard Time.

Pursuant to User accepting this Agreement and providing the necessary registration information, REO will, upon a favorable evaluation, provide User an individual and/or corporate account number and/or password. The completion of these tasks will constitute User's intent to use REO.com for which User agrees to pay the associated Offer Management System ("OMS") "Documentation and Electronic Processing Fee" for each successful closed transaction.

The OMS Data Management Fee represents the maintenance, support and value added services of the OMS.

Should you wish to cancel your entire OMS Agent Membership you may only do so by phone. REO.com does not process upgrades, changes to account status, or pro-rated refunds by email or any other form of communication other than by telephone. To upgrade, change your account status, or obtain a pro-rated refund with REO.com, you MUST call our Member Services department directly. Member Services can be reached by calling (310) 573-8150. ALL REFUNDS ARE SUBJECT TO A $25.00 TERMINATION FEE FOR PREMIERE AND PREFERRED AGENT PACKAGES ONLY.

The annual Subscription Fee represents the maintenance support and services of REO.com and are assessed at the initial subscription based on User's package selection.

REO may adjust the Subscription Fee annually.

User agrees to pay any and all associated OMS and /or Subscription" Fees", as listed on the Site or otherwise contracted for directly with the appropriate Provider(s), for all Materials received on the Site. Certain "services" requested by User will be provided directly by the applicable Provider(s) and will be invoiced by and paid directly to such Provider(s) upon completion of the service(s). In addition, User may request certain "information or data" through the Site which will be retrieved and presented by REO on the Site. REO will then invoice and User will pay costs for all such "information and/or data" on a summarized bill. Each Provider may prevent or eliminate access to User, on a temporary or permanent basis, to its Materials for non-payment of Usage Fees or for any other reason. REO and Providers reserve the right to adjust the Usage Fees.

OMS fees are generally paid out of the proceeds from the escrow/settlement on the real property purchased. Any invoices issued directly by REO are due and payable by User within thirty (30) days of receipt. REO shall add and User shall pay, an interest charge of one and one-half percent (1 ½%) per month, or portion thereof, on the unpaid balance of any amounts which are not paid in full when due; provided however, that in no event shall such interest charges exceed the maximum interest rate allowed by law. All payments due to REO hereunder shall be provided to REO according to the instructions detailed on the invoice. In the event User disputes any amounts due, User shall provide written notice of the amount of, and the reason for the dispute. Such notice shall be received by REO's Accounts Receivable department prior to the original due date of payment in order to be considered as a legitimate dispute. All non-disputed items within the same invoice remain due and payable as stated above.

All taxes, however designated, arising from or based upon this Agreement or the payments made to Provider by User pursuant hereto, including but not limited to all applicable sales, use and excise taxes, shall be paid by User as the same become due. User shall upon request of Provider, pay it either to Provider or to the appropriate taxing authority at any time during or after the termination of this Agreement. User shall not be responsible for the payment of any state, federal, or local franchise or income taxes based upon the net income of Provider. This Paragraph will survive termination of this Agreement.

ALL MATERIALS ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, REO AND ITS PROVIDERS MAKE NO WARRANTY THAT (i) THE SITE AND MATERIALS WILL MEET USER'S REQUIREMENTS, (ii) THE SITE AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION PURCHASED OR OBTAINED BY USER FROM THE SITE WILL MEET USER'S EXPECTATIONS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. TO THE EXTENT PERMISSIBLE, ANY IMPLIED WARRANTIES ARE LIMITED TO THIRTY (30) DAYS.

This Site may contain links to third-party Web sites that are not under the control of REO. REO makes no representations whatsoever about any other webite to which User may have access through this Site. When User accesses a non-REO website, User does so at User's own risk and REO is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites or for the quality of any products or services available on such sites. REO provides these links merely as a convenience and the inclusion of such links does not imply that REO endorses or accepts any responsibility for the content or uses of such websites.

The use of the services or the downloading or other acquisition of any Materials through the site is done at User's own discretion and risk and with User's agreement that User will be solely responsible for any damage to User's computer system or loss of data that results from such activities. No advice or information, whether oral or written, obtained by User from REO or through or from the Site shall create any warranty not expressly stated in this Agreement.

To learn about how REO protects User personal information, such as User's name and address, refer to the REO online Privacy Policy. Please note that any non-personal information or material sent to REO will generally be deemed to NOT be confidential.

User agrees to indemnify and hold REO, and its parent, subsidiaries, affiliates, officers, agents, or other partners, and employees, harmless from any and all liabilities, claims, demands and expenses, including reasonable attorneys' fees, due to or arising out of User's use or misuse of the Site, any services therein, or for infringement by User of intellectual property rights or other rights of any third party. REO may assume exclusive control of any defense or any matter subject to indemnification by User and User agrees to cooperate with REO in such event.

If a dispute arises under this Agreement, upon either party's written request or notice to the other, the parties will each appoint a designated representative to attempt in good faith to resolve such dispute. Except for disputes where preliminary injunctive relief is an appropriate remedy, no formal legal proceedings may be commenced with respect to any dispute until the designated representatives conclude in good faith that amicable resolution through continued negotiation of the matter at issue does not appear likely. Except as otherwise provided in this Agreement, this article will apply before either party may terminate this Agreement. REO, however, may suspend access to the Site pursuant to the terms listed above.

IN NO EVENT SHALL REO, ITS OFFICERS, EMPLOYEES, CONTRACTORS, SUBCONTRACTORS, PROVIDERS, AGENTS, AFFILIATES, SUBSIDIARIES, SUCCESSORS OR ASSIGNS BE LIABLE TO USER OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT REO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR ANY WEBSITE REFERENCED OR LINKED TO OR FROM THIS SITE, OR ANY SERVICES OR MATERIALS PROVIDED OR AVAILABLE HEREUNDER. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO USER.

This Site (excluding linked sites) is controlled by REO from its offices within the state of California, United States of America. By accessing this Site, User and REO agree that all matters relating to User's access to, or use of, this Site shall be governed by the statutes and laws of the State of California.

The trademarks, logos and service marks ("Marks") displayed on this Site are the property of REO.com or other third parties. You are not permitted to use the Marks without the prior written consent of REO or such third parties, which may own the Marks.

REO may assign this Agreement to another entity without any advance consent from or notice to User. User may not assign this Agreement without the consent of REO.

If REO does not enforce any right or remedy available under this Agreement, that failure is not a waiver. If any part of this Agreement is held invalid or unenforceable, the remainder of this Agreement will remain in force.